On-Site Support

Our engineers will visit on a regular basis to keep your systems up and running.
This could involve:

  • Undertaking remedial work
  • Answering user queries
  • Installing new devices
  • Incorporating software fixes or re-configuring user software
  • Implementing remote access facilities for mobile or field-based staff
  • Building servers
  • Configuring enterprise-wide backup solutions

How We Can Help?

Besides making sure that all your software is up to date we tackle small day-to-day problems that could create trouble if left unattended; by providing users with the one-on-one training and support they would expect from an internal IT department.

Immediate Response

Our support options allow you to tailor the service level to fit your business needs and budgets. Depending on your requirements:

  • We can guarantee a response within 4 hours
  • 9am – 6pm or 24/7 Service Desk
  • Remote server monitoring
  • We employ experienced and fully qualified technicians, polite and well briefed
  • Our technicians will always place you business needs first

Off-Site Support Help Desk

Our help desk service provides an instant response, reducing your need for costly on-site visits.  We attend to your IT problems remotely, allowing you to get on with your work.

How We Support You

Remote support is a complete business technology support service. We are proud to be able to offer direct 3rd level support on our help desk, saving time and ensuring an informed professional approach.

Instant Scalability

By outsourcing your IT support to KSol, your organisation becomes more flexible. As you change and grow, we adjust your service levels to ensure optimum ROI and minimum waste.